Services
- Feasibility Study
- Market Analyses
- Construction - Operating Supply- FFF&E Costs
- Project Cost
- cash Flow Forecast
- Financial Statements
- Profit & Loss Statement for five years
- Operating Departmental Profit and Loss Analysis
- Room Division
- Operational Profitability
- Rev par (revenue per available room)
- Room sold per day
- Market Segmentation
- Rooms Expenses
- Laundry and dry cleaning
- F & B
- General Operational Profitability by Outlet
- General Operational Profitability Catering
- Cost of Sales Analysis
- Departmental Costs
- Stewarding Expense
- Sports & Wellness
- Operational Profitability by Department
- Cost of Sales Analysis
- Departmental Expenses
- Minor Operating Department
- Operational Profitability by Department
- Cost of sales Analysis
- Sales and Marketing Promotional Expenses
- Animation Expenses
- Administration and General Expenses
- Human Resource Trainee Expenses
- Engineering / Landscaping / Gardening Expenses
- Heat/ Light/ Power/ Water Expenses
- Wages and salary related Costs
- Room Division
- Operating Departmental Profit and Loss Analysis
- Profit & Loss Statement for five years
- Concept Development (Theme, style, product type and quality, functionality and general appearance) for maximum feasible hotel solution which is in line with latest worldwide trends and environmental issues
- Working with the construction , architectural and interior design groups to successfully implement the concept for the most smooth and profitable operation
- Design and Installation of a Sample Room
- Concept development for each department individually such as restaurants, bars, sports, health and fitness sections (identified target market , type of product and services, menu design, decoration and other identity implementations)
- Identification of project location & principle partner
- Assistance in identifying co-investors (Equity and debt finance)
- Assistance in identifying applicable investment incentives
- Assistance in identifying the construction, architectural and interior design companies
- Set up of logistics for the construction phase and pre- opening phase
- Identification and Installation of operational systems
- Licenses
- Ongoing supervision of construction progress
- Identification and Allocation of most economical space
- Assistance with purchase through international contacts with suppliers for all equipment and FFF&E
- Partial takeover from construction to operator
- Start of trial run to verify functionality of all systems
- Identification of all Sales Prices and Sales & Marketing Strategies
- Creation of events for ongoing Public Relation activities during construction phase
- Identification and contracting with the reservation systems, representative offices and other sales agents
- Preparation of Guest satisfaction and Loyalty Program
- Coordination of WEB Page preparation
- Procedure Manuals for all Departments and all Functions (including administrative departments such as Personnel, Accounting, Sales & Marketing, Purchasing)
- Set up and modification of Job Descriptions for all positions outlining duties and responsibilities
- Employment of key personnel
- Detailed design and implementation of training courses
- Planning and implementation of official opening celebration
- Introduction and implementation of Personnel Appraisal Program
- Introduction and implementation of 'Can do It Program
- Preparation of Purchasing plan and research
- Tracking and scheduling,
- Coordination of receiving, storing, cleaning and special care
- Identification of the applicable FFF&E
- Inspect all steps of purchasing and report for an efficient, profitable purchasing system
OPERATIONS & SYSTEM SETUP / MANAGEMENT
- Detailed Control - Performance Checklists for all aspects of all Departments (Food & Beverage, Sports, Front Office, Sales & Marketing, Housekeeping, Security, Accounting, Purchasing, Engineering)
- Procedure Manuals for all Departments and all Functions (including administrative departments such as Personnel, Accounting, Sales & Marketing, Purchasing)
- Set up and modification of Job Descriptions for all positions outlining duties and responsibilities
- Training of department heads (mainly relevant to permanent guest satisfaction, sales drives and financial responsibility for respective department)
- Introduction of Environment enhancing programs
- Set-up of Customer Satisfaction Programs and Customer Complaint Programs
- Permanent strive to increase profitability
- Set up and introduction of the service standards which provides high quality service and guest loyalty
SALES & MARKETING RESERVATION SYSTEMS
- Set up and implementation of Sales & Marketing Plan
- Including: Media Plan, Market segmentation
- Organization of Sales Blitz's, Road Shows, Fair participation
- Sales & Marketing Budget
- Set up and implementation of Corporate Identity
- Setup of ongoing promotions
- Setup and introduction of Familiarization Tours for Tour Operators and Whole Sellers
- Introduction of Yield Management
- Database development and update management
- Public relation activities with local, regional and international community
EXECUTIVE RECRUITMENT SERVICES
SERVUS helps you find qualified national and international Middle and Executive Management who match your criteria. The initial selection is made by SERVUS. Our Partners are provided by an analysis and recommendation report of the candidates in the shortlist. SERVUS may also participate and facilitate the pre-final and final interviews that will be done through conference calls or face to face meetings.
SERVUS prepares recommendation for the financial package based on the market reviews, the job description and the contract to be signed with the selected candidate.
SERVUS provides analysis reports of your organization to determine the areas where there is a need for training, areas for improvement, a workshop and / or new systems introduction and implementation accompanied with the necessity of on the job training.
Depending on the requirements, type and target market of your organization, SERVUS identifies the most relevant expertise from either domestic or international group of professionals, experts, and consultants.
During the constancy we are actively involved in the Operation and provide solutions and implement those together with our Partners.
Upon completion of the training a report regarding the results and observations and further recommendations will be submitted. The training is followed up regularly (the periods will change from topic to topic) to ensure the greatest benefits for our Partners.
SERVUS provides a performance appraisal program specially designed for the hospitality industry. The program aims to evaluate the performance of the personnel while at the same time gives guidance to the personnel about the tasks to be achieved and how they are to be achieved. The management will receive training on how to conduct the appraisal and plan for the development of the personnel, which is the most crucial part of appraisals.
The program is installed to the computer system of the organization to minimize the paper work and accumulation.
MANAGEMENT, ACCOUNTING, CONTROL AND INFORMATION SYSTEMS
- Preparation of Budgets
- Daily, weekly and monthly reports
- Profit and Loss Reports
- Identification and Selection of Operating Systems
- Inventory Analysis
- New Concept Studies
- Profitability analysis for the entire operation as well as department by department
MANAGEMENT CONTRACTING, FRANCHISE, AFFILIATIONS
Branding often (depending on the Market) provides an option to successfully penetrate target markets. SERVUS assists in identifying management and Franchise companies, which promise the greatest impact on selected, target markets. Subsequently SERVUS represents it is Partners the negotiating the most advantageous Management / Franchise Contracts. In the third phase SERVUS carries out operational reviews to establish how the operator performs.
The analysis of the Industry resource material and key database indicators with respect to your project are further analyzed in the market research study to provide findings essential for assessing investment, market size, concept development, pricing strategies, product development and budget studies.
OPERATIONS AND ORGANIZATIONAL ANALYSIS AND AUDIT
- Marketing Audit
- Competitor Analysis
- Human Resource Assessments
- Procedure Analysis
- Financial Management
- Business Planning and Coaching
- Implementation of 'Performance lifter Program'
GUEST SATISFACTION AND LOYALTY PROGRAMS
SERVUS prepares a guest questionnaire built specially for the characteristics and concept of your business and advises the presentation of it in line with your concept. A program is provided to your evaluation to analyze individually and monthly the results of the questionnaires to immediately take action on the critical areas. Together with the Guest Questionnaires follow up system there is a reply program that is tailored to your concept
Servus coordinate set up or development magazines or bulletin for your hotel which will ensure guest loyalty, strong corporate identity, increase sales of your cross service and products, support your business aim
PROFITABILITY AND QUALITY MANAGEMENT SYSTEM
- Analysis and appraisal of organization
- Construction of the organization and management system
- Set up manuals, procedures and standards
- Set up of education program
- Regular inspection , appraisals and suggestion program
CHAINS HOTELS MANAGEMENT SYSTEM
- Synergy program for sales and marketing
- Synergy program for purchasing
- Rotation program
- Synergy program for public relation
- Reorganization of management construction
- Cost reduction program
- Cross sales program
